Listen to your clients – their voice is your success
Collect feedback at every touchpoint. Anytime your customers interact with your brand along their customer journey, you have an opportunity to listen. Understand their needs to exceed their expectations.
Voice of Customer transforms each touchpoint into an opportunity for listening and data collection: in store, online or via smartphone.
Combine the collected feedback directly with social media content and reviews. Obtain a holistic overview of how your brand, products and services are perceived.
Our technologies seamlessly integrate with any website, CRM and business intelligence tool, allowing for agile and scalable implementation.
Customer opinions are automatically collected, semantically analyzed and categorized through our algorithm for a seamless overview of your strengths, weaknesses and opportunities.
Obtain a complete and accurate evaluation overview – all your main KPIs in one solution. Seamlessly integrate our KPIs and insights via API into your existing CRM and BI. Leverage our data visualization systems and dashboards.
Our chatbot solutions open a direct line of communication with your customers. Seamlessly integrate them with any management tool or platform to:
Our solutions are easily integrated with any management tool or platform. No downloads necessary.
Venchi utilises Data Appeal to monitor and analyse the perception of each individual store and the overall perception of the brand. They uncovered their competitive advantage and are continuously improving their market positioning.