Voice of Customer

Listen to your clients – their voice is your success

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Provide your customers with the tools to share their opinions directly.

Collect feedback at every touchpoint. Anytime your customers interact with your brand along their customer journey, you have an opportunity to listen. Understand their needs to exceed their expectations.

Voice of Customer transforms each touchpoint into an opportunity for listening and data collection: in store, online or via smartphone.

  • Enrich your brand’s dataset with accurate customer profiling insights
  • Uncover the most influential determining factors of the purchasing process
  • Identify any problem and the most effective solution to solve it

Combine the collected feedback directly with social media content and reviews. Obtain a holistic overview of how your brand, products and services are perceived.

Omni-channel technologies for collecting, analyzing and categorizing information

Our technologies seamlessly integrate with any website, CRM and business intelligence tool, allowing for agile and scalable implementation.

  • In store: Integrate our technology into your retail Wi-Fi network for seamless customer profiling and surveying
  • Online: Integrate our chatbot solutions into your e-commerce website, for a conversational approach to surveying, while simultaneously creating an improved customer support experience
  • Your mobile apps: Collect customer information from today’s most universally-used digital devices

Customer opinions are automatically collected, semantically analyzed and categorized through our algorithm for a seamless overview of your strengths, weaknesses and opportunities. 

Obtain a complete and accurate evaluation overview – all your main KPIs in one solution. Seamlessly integrate our KPIs and insights via API into your existing CRM and BI. Leverage our data visualization systems and dashboards. 

Customer engagement, made simple

Our chatbot solutions open a direct line of communication with your customers. Seamlessly integrate them with any management tool or platform to:

  • Improve the interaction with consumers to provide impeccable support
  • Automate the most recurring Customer Care tasks without human intervention
  • Create opportunities for upselling and cross-selling products on your e-commerce
  • Efficient management of essential tasks – logistic information and enrollment in loyalty programs
  • Stimulate the collection of information and opinions in a timely and non-invasive way

Our solutions are easily integrated with any management tool or platform. No downloads necessary. 

Venchi utilises Data Appeal to monitor and analyse the perception of each individual store and the overall perception of the brand. They uncovered their competitive advantage and are continuously improving their market positioning.


Voice of the Customer - Designed for any platform, software or application

Strategise effectively by leveraging our expertise in Location Intelligence, Market Research, Real Estate Analysis, Lead Qualification, Data Enrichment and Business Information Management.

We’re happy to help!
Our Support Team is ready to answer any of your questions, address any doubt and quickly support any trouble you might have.